The terms hereof shall constitute Kajudo Connect India Private Limited’s (“Company”) cancellation and refund policy in relation to the Services rendered on the Platform (“Cancellation and Refund Policy”). Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms of Use.

Cancellation and Refunds by ScrapZoo

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay any interest or otherwise charges on the amount. Some situations that may result in your order being cancelled include but are not limited to inaccuracies or errors in Services or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled by ScrapZoo after your credit / debit card has been charged, the said amount will be refunded to that credit / debit card account.

Please be aware that ScrapZoo does not offer refunds for the Cost of Scrap & convenience fee/commission of ScrapZoo to Scrap Buyers in the event that payment has been made but the goods are found to be unsatisfactory or improper upon delivery.

In cases of accidental double payment or overpayment to the Scrap Seller, refunds will be promptly issued to the Scrap Buyer to rectify the discrepancy.

Cancellation by you

You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Platform. In the event you subscribe to any Services, the same may be cancelled by you 7 days prior to the provision of the Services, in such a case you will be refunded the entire amount after deducting any bank charges that may have been applicable. A period of 7 days before the Solutions to be provided no request for cancelation will not be entertained by ScrapZoo

Once an order has been accepted, Scrap Buyers are expected to adhere to their purchase commitments. Cancelling an order without a valid reason may incur a cancellation fee equivalent to the Commission charged by ScrapZoo.

Once the goods have been sold to the Scrap Buyer, the Scrap Seller relinquishes all rights to reclaim the goods. Please ensure careful consideration before completing a purchase transaction.